🔐 Privacy Policy – Metro Commercial Group Pty Ltd

Last Updated: July 2025

At Metro Commercial Group Pty Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us through our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your data with transparency, security and respect for your rights.

📄 1. Introduction

Metro Commercial Group Pty Ltd is a professional air conditioning company servicing Sydney. We specialise in split system installations, ducted air conditioning, cassette systems, system upgrades, repairs and ongoing maintenance. In the course of delivering our services, we may collect personal information from customers, leads and website visitors. This Privacy Policy outlines how we handle, store and protect that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of air conditioning service required
• Existing system details (if applicable)
• Estimated installation date or urgency
• Notes, images or specifications submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g. Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided fields such as name, contact details and system requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to air conditioning or quote enquiries
• Schedule site visits, installations or servicing appointments
• Provide system recommendations and pricing
• Send service updates, offers or follow-ups (if you’ve opted in)
• Improve our website, communication and customer service
• Comply with Australian privacy and consumer protection laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you submit your information voluntarily
• Contract – to deliver the air conditioning services you request
• Legitimate Interest – to improve client experience and marketing
• Legal Obligation – to comply with taxation or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised Metro Commercial Group Pty Ltd staff involved in quoting or service delivery
• Trusted third-party services (e.g. Google, Meta, CRM and email marketing tools)
• Website, analytics and advertising providers who work on our behalf

We do not share data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected forms
• Password-protected internal systems
• Restricted access for authorised staff only

If a data breach occurs, affected users and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access and review the personal information we hold about you
• Request corrections to any inaccurate details
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if necessary

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand visitor interactions and website performance
• Improve user experience and page functionality
• Measure the effectiveness of our online advertising

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When engaging with Metro Commercial Group Pty Ltd through third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The most recent version will always be available on our website.

📬 11. Contact Us

For questions, feedback or privacy-related requests, please contact:

Metro Commercial Group Pty Ltd
📧 Email: info@mcgroup.com.au
📞 Phone: 1300005058
🌐 Website: https://metrocommercialgroup.com.au/